Complaints | Masonline Roofing Co

If something goes wrong

Masonline Roofing Co is operated by ZT Direct LLC. If we did work for you and something about it is wrong, we want the first chance to make it right, and we want the complaint in the record either way. A company founded on reading failures honestly keeps its complaint file the same way.

Step 1: Tell us, in writing

Email hello@gatewayroofingco.com or write through the estimate form with "complaint" in the message. State the address, the date of the work, and what went wrong. Written complaints get a written answer from the office, and the exchange goes into the property's record, where it stays.

Step 2: The outside routes, if we do not resolve it

• Better Business Bureau Serving Greater Cleveland, for

mediation and for the public record of how the business answers.

• Ohio Attorney General, Consumer Protection Section, for

complaints about deceptive practices by an Ohio business.

• Cuyahoga County Department of Consumer Affairs, for

county-level consumer complaints and mediation referrals.

Using an outside route costs nothing and changes nothing about our willingness to fix our own work.